Luxury real estate developer DAMAC Properties has launched a new Happiness Centre, in a bid to enhance its client experience. This latest project reaffirms DAMAC’s goal in delivering exceptional customer service and satisfaction.
With the wellbeing and convenience of clients at the forefront, DAMAC Properties has also announced several new features to its new Customer Happiness Centre.
The DAMAC Client Happiness Centre has relocated to DAMAC Mall in DAMAC Hills, and offers improved accessibility, convenience and extended operating hours.
The relocation of the Happiness Centre from DAMAC Executive Heights to DAMAC Mall is a strategic move aimed at providing clients with a more accessible and convenient location for all their real estate needs.
With the extension of its operating hours, the Centre will now be able to serve clients seven days a week, ensuring that expert assistance and support are readily available whenever needed.
“Customer satisfaction and happiness have remained at the pinnacle of our business visions. At DAMAC we have been cognisant of the emotions of our customers and work tirelessly to ensure that we offer immediate, effective, and satisfactory solutions and services. With the new Centre and its extended hours, we can provide a testament to commitment and widen our offerings.”
Niall McLoughlin, Senior Vice President, DAMAC Properties
Since the relocation, DAMAC has witnessed a significant increase in the number of clients visiting the Happiness Centre. This underscores the importance of the new location in offering greater accessibility and convenience to clients.
The Happiness Centre will continue to offer clients a wide range of services, including assistance with payments, service charges, property resale requests, and other customer-related enquiries. The aim is to provide a one-stop solution for all client needs.
Alongside this, the developer has reported a notable improvement in its Customer Satisfaction (CSAT) scores since May 2023 for the walk-in Happiness Centre, with a 16% score increase for walk-in clients.
In addition to the existing facility, DAMAC is also set to open a dedicated Happiness Centre for Elite clients at DAMAC Mall.
